FAQ

If you have any issues or questions about specimens, please read our FAQs for more information.  Should you not find the answer you required, please do not hesitate to contact us here.


1. How do I order a specimen?

Start by adding the specimen to your cart and either log in or, if you haven’t done so already, create an account by registering.  Once you have logged in confirm your shipping details are correct, select your preferred shipping method and proceed to the payment screen. 

Please note that we do not send any specimen on approval without payment. 

2. What Shipping methods do you offer?

We offer a number of different shipping methods, depending on locality and availability.  Generally we try to ship using a courier to ensure the speedy and safe delivery of your new mineral specimen, however, other methods are available upon request. 

3. What Payment methods do you accept?

Crystal Classics have the ability to accept credit or debit card payments, or payments via Paypal.  We currently accept payments from the following card types;

Mastercard
Visa
Visa Debit
Discover
JCB

At present, we cannot accept payments using American Express.

We can also accept payments via cheque or bank transfer.  If you wish to purchase a specimen and pay using either of these methods, please contact us.

4. I am an international customer ordering from outside of the EU.  Will I have to pay duty?

Customs and duty are applicable to every order placed from outside of the EU. However, recently the USA has increased the tax free allowance for international purchases to $800.  In order to meet all legal requirements, Crystal Classics will ship all parcels with the appropriate value declared.  It is the responsibility of the purchaser to pay all customs and duty.

5. I bought a specimen but I have decided that I would like to return it.  What is the return policy?

Crystal Classics, as a UK based company, conforms to Distance Selling Regulations (DSR), which entitles all customers to a cooling off period. The legal requirement is to provide a 7 day period from receipt. We are confident that you will love the specimen you purchased but we offer a 30 day return policy, no questions asked.

Outside of this period we can accept the return of a specimen to stock, minus a 30% restocking fee, which is deducted from the price paid originally.

6. I bought a specimen but it is not what I expected or was damaged in transit.  Can I return the specimen?

Inevitably, sometimes things don’t go as expected.  Whether the specimen is damaged in transit or the identity is incorrect, we are aware that this can result in the return of a specimen.

If your specimen is damaged during shipping, it is vitally important to take a photo of the packaging and specimen in situ.  By recording this, we get an idea of the nature and possible reason behind the damage and will be able to process the return much faster.

If you discover that the mineral species has been misidentified, we require details of the method of identification in order to understand why you believe this to be the case.  If the identity is in question but no formal analysis has been attempted, Crystal Classics will assess the situation on a case-by-case basis.  In some instances, this may mean the specimen is sent for analysis to determine the identity.

In any scenario where a specimen is analysed and the species in question is not present on the specimen, we will provide a full refund. 

If you feel that the specimen was misrepresented in any way, please ensure you make contact with us within the 30 day grace period for resolution. 

In all instances, please ensure that you call or e-mail us immediately, prior to the return of a specimen to Crystal Classics, so that we can advise regarding the returns procedure.  Failure to contact us prior to the return of a specimen may lead to the rejection of your return.

Shipping costs of all returns are to be covered by the customer, unless the specimen was damaged in transit or if the identity is incorrect.

7. I saw a specimen on your website but before I could purchase it, the item sold. 

This is a very frustrating scenario; you’ve seen something that you want but you were pipped to the post by another customer.  But while it might be frustrating in the first instance, all might not be lost.  Crystal Classics has one of the world’s largest inventories of fine mineral specimens and there is a possibility we have similar specimens in stock.  If you find something you like but it is sold, firstly, add the item to your wish list; this gives us an idea of what our customers are looking for so that we can make sure future updates include similar specimens.  But if you simply can’t wait, you can always drop us an e-mail with your special requests and we will try our best to fulfil your needs.

8. Your specimen photography is very good; what do you use to achieve this?

At Crystal Classics, we have our own dedicated photography department that are trained in the art of mineral photography.  Photographing a mineral specimen is a mixture of technique and practice and like any artist, we are reluctant to reveal all of our secrets.  That being said, our basic equipment is Canon based, with an array of flash and static lighting, as well as specialist platforms for photography.  But, since every specimen is unique, no one technique works every time so we constantly evolve and adapt our processes to get the best result each time.

9. Do you buy collections or single specimens?

One of the most common questions we get is asking whether or not we buy collections or single specimens.  The answer is, simply, YES!  We are always looking to buy mineral collections or even individual pieces that are of a high quality.  If you wish to discuss the possible sale of one or more of your mineral specimens, you can read more about the type of collections and specimens we are looking for in our We Buy section, or drop us an e-mail with a few images and a breakdown of what it is you’re selling and we will gladly discuss this with you.

10. I have a specimen in my collection but I don’t know what it is; can you identify it for me?

Generally speaking, we are not able to help with identification, especially based on photos.  If you are looking for help with the identification of a specimen, your first port of call should be one of the online mineral communities such as Mindat.org, where you will be able to search for similar specimens and post questions on the forums.

11. Do you buy wholesale or bulk material?

Crystal Classic specialises in the sale of single mineral specimens to discerning collectors and institutions, and generally has no requirement for wholesale or bulk material.